ABF Freight System Reviews and Complaints
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Customers don't like
- Totally unreliable
- Horrible customer service
- Dishonest communications
Customers like
- Service
- Quick turnaround
- Online portal
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I have been waiting on my stuff for a week. I was told it would be delivered today so its get about noon and I call to say Hi! So we are still doing this right. Nope flatbeds not going out. No I am so sorry no one called. How can we make this right. We will be there...
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Company wrote 0 private or public responses to the review from 2 days ago.
I didn't like
- Totally unreliable
- Incompetent customer service eap alex
- Unprofessional
ABF Freight System - Worst customer service
Waiting about 2 weeks on a delivery. Being told "tomorrow" and scheduled 3 delivery dates now where my husband even took unpaid days off to receive it being the rude people on the phone keep insisting we must offload it. Do not use the awful people. They just do not care and I truly hope my nearly 2 thousand dollars in items even ever arrives in one piece
Company wrote 0 public responses to the review from Nov 22.
ABF Freight System - Stolen items
Thousands of dollars worth of items are missing from two ABF shipping trucks that I had delivered to another city. I can not believe that these folks would go through almost every box and take the items that I personally packed myself. Even personal pitcures and items that were heirlooms are missing. They even took boxes and the ones that were left large amount of items are missing.
Company wrote 0 private or public responses to the review from Nov 20.
We used ABF/ArcBest to move from San Juan California, Ca to Montgomery, Alabama. We had an issue/complication late in the move the ABF acknowledged but said “sorry”...that’s it. If you have a perfect (perfect) move you may be alright with ABF/ArcBest but, if like 99%...
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Company wrote 0 private or public responses to the review from Nov 10.
I didn't like
- Lack of interest in a quality experience
ABF Freight System - Very poor service
All Employees play game on phone drink coffee on the forklift operator very poor service
Company wrote 0 private or public responses to the review from Oct 10.
ABF Freight System - Delivery truck damage
Today an ABF truck made a delivery to 1928 higbee. In the process the truck knocked down my cable wire! I’m out for 3 days. I called ABF TODAY, they will do nothing Hope they never run over anyone
Company wrote 0 private or public responses to the review from Oct 01.
This is absolutely the most unorganized and unprofessional freight company I have every had experience with. Our materials were due to arrive at our construction site a week ago. Every day we have called, we have been told "tomorrow". We have an entire crew sitting...
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Company wrote 0 private or public responses to the review from Sep 26.
I didn't like
- Failed to delivery in committed time frame
Received a package that was shipped on ABF Freight. Our street is blocked by because of bridge replacement so my guys met the driver in another location to keep him from having to back up about 1 mile. They received the package without noting damage to the box. The box...
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Company wrote 0 private or public responses to the review from Sep 05.
I have been working with ABF freight with a company now for over a year (not my choice). They are the worst shipping company I have ever dealt with and further more they care little for their customers. Get ready to get charged for everything little thing they do. They...
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Company wrote 0 private or public responses to the review from Aug 30.
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Safeway Moving And Storage
I cannot say enough great things about the service I received. First as we were leaving Indiana, we ordered 2 containers, and only needed 1. No problem, we were only charged after the container shipped, so we only paid for 1. When we arrived in Portland, there was an...
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Company wrote 0 private or public responses to the review from Aug 27.
I didn't like
- Could not access container first attempt in portland
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