Todd C Ann

Bad driver

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Keith Gonsowski out of Chicago area was seen selling narcotics to others and apparently did this at other jobs as well
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Cons:
  • Horrible background check

Preferred solution: Termination or jail

Roger Z Xfa

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Verified Buyer
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Verified Reviewer
| map-marker Miami, Florida

Warning to others

ABF Freight System - Warning to others
ABF Freight System - Warning to others - Image 2
ABF Freight System - Warning to others - Image 3

I had three pallets of freight, all well organized, shrink wrapped and banded.

All three pallets had been dropped, and one, containing metal file cabinets, had obviously had extremely heavy objects dropped on top of it, causing dents so deep in the top that it is now impossible to open. The contents will now have to be removed by using a grinder to cut the tops of the file cabinets off.

One item was also missing from that pallet.

There was a report of transit damage to an intermediate freight center, but I was not informed until I called and asked. I never saw the report.

The response from ABF, after my sending damning photo documentation, was a query about the estimated weight of the damaged objects.

I received a check for $20.00.

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Loss:
$900
Cons:
  • Incompetent customer service

Preferred solution: Partial refund, or replacement of damaged goods

User's recommendation: Find another carrier

Shonte Oqs
map-marker Stoke-On-Trent, Stoke-On-Trent

It told me that my parcel had been delivered and I've checked and it's not there, I couldn't get in contact with the company.

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ABF Freight System - It told me that my parcel had been delivered and I've checked and it's not...
ABF Freight System - It told me that my parcel had been delivered and I've checked and... - Image 2
To see where exactly my parcel has been delivered because it's not been delivered to the right place I don't know where it is.
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User's recommendation: I wouldn't trust them

1 comment
Leydi Odw

ABF doesn’t provide tracking details like the pic you posted. That came from your shipper.

It’s likely the shipper used a broker to arrange for the actual shipment. Brokers are individuals who will seek out the cheapest freight charges and then lie about the transit times.

Anonymous
map-marker Denver, Colorado

Delivery Issue

Was told on August 8th my item would be delivered on August 15th. On August 14th received a call saying my item is in Denver and would arrive on August 16th. Its supposed to be delivered to Colorado Springs. On August 16th received a call saying my item would be delivered on August 17th. On August 17th received a call saying my item would be delivered sometime next week. Not sure why Amazon, even uses this company.
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Anonymous
map-marker Gastonia, North Carolina

Delivery

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Delivery was on time, customer service was friendly and satisfactory. Items delivered as scheduled. Driver was friendly and courteous and accommodated my need to place the 300lb box in my garage.
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User's recommendation: Good experience. I did not schedule delivery with ABF, the manufacturer did. Lots of negative reviews about ABF but my experience was good

Anonymous
map-marker Tolleson, Arizona

Continual delays

If possible, I would give this company negative stars. Customer service is rude and unresponsive. Service is even worse.
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User's recommendation: Ship with someone else

Randy N Bxz

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Verified Reviewer
| map-marker Zanesville, Ohio

Unsafe driver

1/18/23 i70 east of Columbus oh this not only came over on me once but cut me off have and send photos to you
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Kent T Psa

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Verified Reviewer

This company has zero concern for customer satisfaction

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While shipping a product, this company held the product at their terminal for over 10 days before getting around to schedule a delivery. They work at their convenience and dont care about the customer's needs or expectations.A
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Pros:
  • Price
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid using this company for LTL

1 comment
Leydi Odw

ABF doesn’t do that. If it was held it was probably due to whomever created the BOL which resulted in billing issues or the service center not being able to reach you.

Anonymous
map-marker Modesto, California

TERRIBLE company. Current claimed losses exceed 200k.

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They destroyed my custom piece worth over 10k. Suing them locally, then Class Action.

Hold this company accountable, Consumers. You have rights under US Law.

-----

DISPOSITION OF DAMAGED SHIPMENTS - 3867

(Revised: 02/1993)

Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired. If the goods are damaged so much that they become almost worthless, you may refuse the delivery.

In that case be sure to file a claim for the full value of the shipment.

Some items can only be repaired by the factory where they were made. If repair costs are more than $100 and more than one company can make the repairs, try to get competitive bids.

Carriers who pay the full invoice price for claims on goods that are damaged beyond reasonable repair are, in effect, purchasing the damaged goods. The carrier will usually want the damaged goods as salvage.

Therefore, you must hold the damaged goods and make them available for the carrier to pick up.

https://www.dgs.ca.gov/Resources/SAM/TOC/3800/3867

Tip for consumers:

DO NOT use ABF Freight. Losses exceed 200k, now.

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User's recommendation: DO NOT use this company!

Anonymous
map-marker Delray Beach, Florida

Poor Customer services

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14045 s military trail Delray Beach FL

They have the worst customer services and time manager, 05/16/2022 they called to schedule are delivers for 5/16/22 to say they will give us a 30-min call 4:30 is delivered and to found out they never called nor came to are offices to deliver the furnisher when called to see what has happened we were advised that they couldn't make it out to us because they were extremely busy they never called 30 mins, 40 mins even 60 mins after our schedule time. When I called to see what the problems were they simple told me with the rude way well we can get you Thursday for the same time, and we schedule the delivery here we go again but now the same thing and same problems but worst no answers or schedule for a Delivery it was a waste of money for my staff and a waste of time our extremely not the company I will ever recommend or use again

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Loss:
$5000
Cons:
  • Poor time
  • Lack of interest in a quality experience
  • Poor serviecs

User's recommendation: Nope Never

Judy P Ize

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Verified Reviewer
| map-marker Neenah Town, Wisconsin

Worst customer service

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Booked time critical loads with guaranteed service each time they made up a diff excuse about not being able to deliver as promised when this has been booked. Had a way better experience when moved freight with @ Daylight Transport time critical or with @Fedex
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Loss:
$100000
Pros:
  • No pros
Cons:
  • Lack of interest in a quality experience

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE THIS COMPANY!!

ThuyHang N Leb

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Verified Reviewer

Bad delivery service

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ABF Freight System - Bad delivery service

I ordered a massage chair from HomeDepot and was forced to use this delivery service. At the 1st appointment, I waited them at for 2 hours but no one delivery my order.

I called the Customer Service , that I had confirmed 2 times with for the delivery schedule, and they told me that sorry because the truck was broken down and give reschedule to the next day. On the 2nd appointment, I waited for 2 hours, but the same thing happened. No one delivery my order. I did call the Customer service, and they talked that the driver did call me but he couldnt contact me.

In fact, there was no missing call in my cellphone on that day. Even though I requested that they should provide me the driver's phone number so that I could contact him for more convenient, but they refused. Then I had to take another day off to wait for the delivery.

This is the worst delivery service Ive ever seen. Not suggest to use it.

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Pros:
  • Good delivery tools
Cons:
  • Bad service and communication

Preferred solution: Apology

User's recommendation: Not suggest to use it.

Joseph P Kvm

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Verified Reviewer

Shipment is 12 days late!!

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After paying $100.00 for expedited delivery, which pushing the delivery date back THREE times, and me taking two days off work,I still do not have my delivery. I called today and was LITERALLY told "Yeah, you're not getting it today, who do you think we are, Amazon!?" I was then told that it is MY (the consumer's) responsibility to call and ARRANGE for delivery!? On what planet does this happen? When I said that I've never heard of this process before, I was scoffed at and told "well that's how all delivery companies work, it's not our problem". All this is to say that I STILL do not have what I paid for, and we are going on day 13.
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Loss:
$640
Cons:
  • Paid for expedited 3 to 5 day delivery currently on day 13

Preferred solution: Deliver product or service ordered

User's recommendation: When purchaing something online, find out what shipment method the retailer uses. if its ABF or ARC, SHOP ELSEWHERE!!!

John C Mkz

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Verified Reviewer

Delay of delivery

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MY SHIPMENT STARTED IN PHOENIX, AZ, AS DISTANCE OF 1,200 MILES ON 27 JULY, IT IS NOW THE 9TH OF AUGUST, 13 DAYS, AND STILL NO PRODUCT. HAD 2 DELIVERY APPOINTMENTS, NOTHING. THIS IS NOT A WAY TO RUN A FREIGHT BUSINESS.......
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Loss:
$300
Cons:
  • Long transit times
  • Failed to delivery in committed time frame

Preferred solution: Price reduction

User's recommendation: USE ANOTHER COMPANY

Bruce O Xsh

Poor service and nothing but Lies.

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Abf picked up my freight in Austin TX on the 3rd of August. Sat in Dallas until the 13th of august shipped to Carlisle PA arrived on the 14th. I had the freight company I work with,call ABF Carlisle they told him it was the terminal that the load was scheduled to be shipped to only had 2 doors . Well I checked myself I counted at least 42 dock spaces and just as many parking spaces to was the problem
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Preferred solution: Deliver product or service ordered

User's recommendation: do not use ABF not trust worthy

Rodrigo M Nzw

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Verified Reviewer
| map-marker San Francisco, California

Damaged freight

ABF Freight System - Damaged freight
ABF Freight System - Damaged freight - Image 2
This is how I received this freight once the packaging came off . Thats not e cee n the side I got it from as you can see on the picture
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Preferred solution: Full refund

About

Related Companies

ArcBest Corporation, Moving Staffers, Upack, FleetNet America, Panther Premium Logistics

Summary

ABF is the largest motor carrier in North America. The company was founded in 1923. The company serves 50 American states, Puerto Rico, Guam and 9 Canadian provinces. The list of services provided by ABF includes ABF U-Pack Moving, TurnKey, TruckPack, Supply Chain Services, Secure Shipment Divider, Regional Shipping, International Services, Global Supply chain Services, ReloCube and many more. If you need to move quickly, ABF is one of the best choices to make. Many years of experience in the sphere of moving and carrying have made ABF a reliable company to deal with.

ABF Freight System reviews and complaints

ABF Freight System is ranked 178 out of 1246 in Transportation and Logistics category

Payment Methods

VISA

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