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New Reviewer

Damaged good

Wow, where do I start? I had a BRAND NEW kitchen cabinets shipped to my home out of state. They were so damaged that the doors were falling of the hinges the frame of the cabinets were cracked, we were missing pieces. I tried to work with this company on a dispute but got the run around. Ellen and JT did not want to help make this right?? Terrible customer service and there was a lot of damage.

User's recommendation: do not use this company to ship anything of value.

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1 comment
#1976383

i worked for them and they destroy furniture and you don't get reimbursed for the damage

ID
#2251937 Review #2251937 is a subjective opinion of poster.
Location
Manhattan, Illinois
Loss
$2000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Damaged freight

ABF Freight System - Damaged freight
ABF Freight System - Damaged freight
This is how I received this freight once the packaging came off . Thats not e cee n the side I got it from as you can see on the picture
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ID
#2493421 Review #2493421 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Full refund
New Reviewer

Delivery

Promised one week earlier, really messed up my schedule with this delay. Seems to be no real concern by the company as to taking any responsibility.

User's recommendation: The pandemic seems to be a systemic excuse these days.

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ID
#2472009 Review #2472009 is a subjective opinion of poster.
Loss
$400
Preferred solution
Price reduction

HORRIBLE SERVICE

1 - FREIGHT P/U ON THE 9TH ( DIDN'T MOVE FROM ONE HUB FOR 3 DAYS ) 2 - HAD TO SEND MY DRIVER TO PICK UP OUR FREIGHT AND HE ENDED UP HAVING TO WAIT 6 HOURS FOR IT 3 - CUSTOMER SERVICE IS HORRIBLE EVEN WHEN CALLING - GIRLS AND DOC SUPERVISORS ARE RUDE AND UN HELPFUL. IF I COULD GIVE THEM 1/2 STAR I WOULD

User's recommendation: DON'T USE ...GO TO SEFL OR OLD DOM.

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ID
#2458151 Review #2458151 is a subjective opinion of poster.
Service
Abf Freight System Delivery Service
Cons
  • Unreliable
Preferred solution
TRAIN PERSONEL BETTER / BETTER TURNAROUND TIMES

Incompetent

Waited a week for my package they were just holding onto, nothing but excuses everyday. Finally I went and picked it up myself. They are useless.

User's recommendation: Don’t bother.

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ID
#2409405 Review #2409405 is a subjective opinion of poster.
Cons
  • Incompetent customer service
New Reviewer
I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best price. I ended up going with ABF freight based on price. I called and told them what I had and that I had a 3 bedroom house. They stated that I should...
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ID
#2185848 Review #2185848 is a subjective opinion of poster.
Loss
$2800
Preferred solution
Price reduction
New Reviewer

I'm so mad with this company you deliver a motor and don't bring a forklift or a lift gate

No forklift or lift gate this is a sad *** business
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ID
#2091144 Review #2091144 is a subjective opinion of poster.
Location
Carmel-By-The-Sea, California
Preferred solution
Deliver product or service ordered
New Reviewer

Job app

Not sure. Seems I was being considered for a driving job near Sheboygan,WI. Attempted to respond, now nothing?

User's recommendation: Calling takes forever.

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ID
#2075528 Review #2075528 is a subjective opinion of poster.
Preferred solution
Job offer
New Reviewer

Tracking

Our complaint wasn't with ABF. They don't deliver to my area (out in the forest) and were helping us locate a package they had delivered to the local shipping company who said they didn't have it. They did.....

User's recommendation: They were great.

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ID
#1869162 Review #1869162 is a subjective opinion of poster.
Service
Abf Freight System Customer Care

Find another company!!!

They changed my delivery days Never called one hour before the trailer arriving When I wasnt able to be there in 15 minutes they gave me, I was charged $150 without even knowing that My scheduled time to get that trailer was 8am ... it came at 8pm and I took a loss on my helping crew and lost a day Find another company! Dont make my mistake!
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ID
#1808518 Review #1808518 is a subjective opinion of poster.
Location
Sanford, North Carolina

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Verified Reviewer
New Reviewer

DO NOT USE THIS COMPANY, THEY ARE HORRIBLE, DON'T WASTE YOUR MONEY

This company is awful and a scam. They will give you a delivery date and then continue to push it back until they are ready to deliver your package. They will lie on customs to say it wasn't released. They are terrible and hold your packages hostage. At this point, we will reach out to the better business bureau.
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ID
#1804926 Review #1804926 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Unreliable
  • Long transit times
Loss
$7400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

STAY AWAY FROM THESE PEOPLE!!!

Ordered a greenhouse from Amazon. No one was going to be home. I called them to try to change the time. They lied and said they didn't have the package. I called Amazon. They dropped the signature requirement. ABF came to my house, refused to ship because a signature was required. I called again. They could not find the shipment. They lied and said no one from Amazon contacted them and it takes 48 hours to process a signature waiver. They are liars and fools. Don't have anything to do with them.
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ID
#1797283 Review #1797283 is a subjective opinion of poster.
Location
New York, New York
Service
Abf Freight System Moving Service
Cons
  • Unreachable
  • Incompetent customer service
  • Unreliable
Preferred solution
Have another company deliver the item. Amazon gave me a refund.
New Reviewer

Doesn't follow through

Horrible delivery. Scheduled between 8 and 12, no show and no call. So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again.
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ID
#1767035 Review #1767035 is a subjective opinion of poster.
Location
Colonie, New York
Cons
  • Poor servise
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

DONT use this company.

I had some freight picked up and expected a 2 day delivery as indicated in their sales materials.... This turned into 8 days... I tracked the shipment expecting it to deliver today, (Friday) after 7 work days in transit. Now it is not going to be delivered until MONDAY.. Talked with a customer service person to try and understand what happened... no luck with that. I asked about reducing my freight bill. He said it wasn't guaranteed.. My interpretation of that is they can deliver it when ever they want. I will not use this company again!
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ID
#1743948 Review #1743948 is a subjective opinion of poster.
Location
Abbotts Creek, North Carolina
Service
Abf Freight System Customer Care
Cons
  • No explanation
  • Poor customer service
  • Why 8 days versus 2 days for delivery
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction
New Reviewer

Look Elsewhere

Made a long distance move from Wyoming to Kentucky. After price comparisons decided to go with ABF to save money. It was a mistake. We arent professional movers, and we arent spring chickens either, so we hired a local professional moving company to load and pack our truck.
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ID
#1737971 Review #1737971 is a subjective opinion of poster.
Pros
  • Cheaper than competitors
Cons
  • Reimbursement rate for damaged items
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Refund the full amount of my damaged items
New Reviewer

Shower wall / tub around lost

Purchased a tub around and Amazon used ABF shipping. That was a mistake on Amazon. They should have used UPS, USPS, or FEDEX. My Item cannot be tracked on ABF website. LOL
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ID
#1683353 Review #1683353 is a subjective opinion of poster.
Service
Abf Freight System Delivery Service
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Full refund

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