Most helpful review
14045 s military trail Delray Beach FL They have the worst customer services and time manager, 05/16/2022 they called to schedule are delivers for 5/16/22 to say they will give us a 30-min call 4:30 is delivered and to found out they never called nor came to are...
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ID
#3591314 Review #3591314 is a subjective opinion of poster.
Location
Delray Beach, Florida
Cons
  • Unreachable
  • Lack of interest in a quality experience
  • Poor serviecs
Loss
$5000

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New Reviewer

Worst customer service

Booked time critical loads with guaranteed service each time they made up a diff excuse about not being able to deliver as promised when this has been booked. Had a way better experience when moved freight with @ Daylight Transport time critical or with @Fedex

User's recommendation: DO NOT USE THIS COMPANY!!

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ID
#3271279 Review #3271279 is a subjective opinion of poster.
Location
Neenah Town, Wisconsin
Pros
  • No pros
Cons
  • Lack of interest in a quality experience
Loss
$100000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Shipment is 12 days late!!

After paying $100.00 for expedited delivery, which pushing the delivery date back THREE times, and me taking two days off work,I still do not have my delivery. I called today and was LITERALLY told "Yeah, you're not getting it today, who do you think we are, Amazon!?" I was then told that it is MY (the consumer's) responsibility to call and ARRANGE for delivery!? On what planet does this happen? When I said that I've never heard of this process before, I was scoffed at and told "well that's how all delivery companies work, it's not our problem". All this is to say that I STILL do not have what I paid for, and we are going on day 13.

User's recommendation: When purchaing something online, find out what shipment method the retailer uses. if its ABF or ARC, SHOP ELSEWHERE!!!

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ID
#3069716 Review #3069716 is a subjective opinion of poster.
Service
Abf Freight System Delivery Service
Cons
  • Paid for expedited 3 to 5 day delivery currently on day 13
Loss
$640
Preferred solution
Deliver product or service ordered

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New Reviewer
ABF Freight System - Bad delivery service
I ordered a massage chair from HomeDepot and was forced to use this delivery service. At the 1st appointment, I waited them at for 2 hours but no one delivery my order. I called the Customer Service , that I had confirmed 2 times with for the delivery schedule, and...
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ID
#2889030 Review #2889030 is a subjective opinion of poster.
Pros
  • Good delivery tools
Cons
  • Bad service and communication
Preferred solution
Apology
New Reviewer

Poor service and nothing but Lies.

Abf picked up my freight in Austin TX on the 3rd of August. Sat in Dallas until the 13th of august shipped to Carlisle PA arrived on the 14th. I had the freight company I work with,call ABF Carlisle they told him it was the terminal that the load was scheduled to be shipped to only had 2 doors . Well I checked myself I counted at least 42 dock spaces and just as many parking spaces to was the problem

User's recommendation: do not use ABF not trust worthy.

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ID
#2789648 Review #2789648 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Delay of delivery

MY SHIPMENT STARTED IN PHOENIX, AZ, AS DISTANCE OF 1,200 MILES ON 27 JULY, IT IS NOW THE 9TH OF AUGUST, 13 DAYS, AND STILL NO PRODUCT. HAD 2 DELIVERY APPOINTMENTS, NOTHING. THIS IS NOT A WAY TO RUN A FREIGHT BUSINESS.......

User's recommendation: USE ANOTHER COMPANY.

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ID
#2756717 Review #2756717 is a subjective opinion of poster.
Cons
  • Failed to delivery in committed time frame
  • Long transit times
Loss
$300
Preferred solution
Price reduction
New Reviewer

Worst freight company

This is the worst freight company in Houston, Texas. The terminal manager is a liar and not a friendly, professional man behind a desk. He dictate what lies to tell the customer. I would use Old Dominion, FedEx Freight or XPO Logistics before I let ABF move a bike for me. Very unprofessional people that work in the office

User's recommendation: I would never recommend this company to my worst enemy.

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ID
#2628665 Review #2628665 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

Damaged freight

ABF Freight System - Damaged freight
ABF Freight System - Damaged freight
This is how I received this freight once the packaging came off . Thats not e cee n the side I got it from as you can see on the picture
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ID
#2493421 Review #2493421 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Full refund
New Reviewer

Delivery

Promised one week earlier, really messed up my schedule with this delay. Seems to be no real concern by the company as to taking any responsibility.

User's recommendation: The pandemic seems to be a systemic excuse these days.

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ID
#2472009 Review #2472009 is a subjective opinion of poster.
Loss
$400
Preferred solution
Price reduction

HORRIBLE SERVICE

1 - FREIGHT P/U ON THE 9TH ( DIDN'T MOVE FROM ONE HUB FOR 3 DAYS ) 2 - HAD TO SEND MY DRIVER TO PICK UP OUR FREIGHT AND HE ENDED UP HAVING TO WAIT 6 HOURS FOR IT 3 - CUSTOMER SERVICE IS HORRIBLE EVEN WHEN CALLING - GIRLS AND DOC SUPERVISORS ARE RUDE AND UN HELPFUL. IF I COULD GIVE THEM 1/2 STAR I WOULD

User's recommendation: DON'T USE ...GO TO SEFL OR OLD DOM.

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ID
#2458151 Review #2458151 is a subjective opinion of poster.
Service
Abf Freight System Delivery Service
Cons
  • Unreliable
Preferred solution
TRAIN PERSONEL BETTER / BETTER TURNAROUND TIMES

Incompetent

Waited a week for my package they were just holding onto, nothing but excuses everyday. Finally I went and picked it up myself. They are useless.

User's recommendation: Don’t bother.

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ID
#2409405 Review #2409405 is a subjective opinion of poster.
Cons
  • Incompetent customer service
New Reviewer

Damaged good

Wow, where do I start? I had a BRAND NEW kitchen cabinets shipped to my home out of state. They were so damaged that the doors were falling of the hinges the frame of the cabinets were cracked, we were missing pieces. I tried to work with this company on a dispute but got the run around. Ellen and JT did not want to help make this right?? Terrible customer service and there was a lot of damage.

User's recommendation: do not use this company to ship anything of value.

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1 comment
#1976383

i worked for them and they destroy furniture and you don't get reimbursed for the damage

ID
#2251937 Review #2251937 is a subjective opinion of poster.
Location
Manhattan, Illinois
Loss
$2000
Preferred solution
Price reduction
New Reviewer
I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best price. I ended up going with ABF freight based on price. I called and told them what I had and that I had a 3 bedroom house. They stated that I should...
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ID
#2185848 Review #2185848 is a subjective opinion of poster.
Loss
$2800
Preferred solution
Price reduction
New Reviewer

I'm so mad with this company you deliver a motor and don't bring a forklift or a lift gate

No forklift or lift gate this is a sad *** business
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ID
#2091144 Review #2091144 is a subjective opinion of poster.
Location
Carmel-By-The-Sea, California
Preferred solution
Deliver product or service ordered
New Reviewer

Job app

Not sure. Seems I was being considered for a driving job near Sheboygan,WI. Attempted to respond, now nothing?

User's recommendation: Calling takes forever.

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ID
#2075528 Review #2075528 is a subjective opinion of poster.
Preferred solution
Job offer
New Reviewer

Tracking

Our complaint wasn't with ABF. They don't deliver to my area (out in the forest) and were helping us locate a package they had delivered to the local shipping company who said they didn't have it. They did.....

User's recommendation: They were great.

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ID
#1869162 Review #1869162 is a subjective opinion of poster.
Service
Abf Freight System Customer Care

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