ABF Freight System
80.8K
CLAIMED LOSSES
115
TOTAL REVIEWS
24.8K
PAGE VIEWS
New Reviewer
Damaged good
Wow, where do I start? I had a BRAND NEW kitchen cabinets shipped to my home out of state. They were so damaged that the doors were falling of the hinges the frame of the cabinets were cracked, we were missing pieces. I tried to work with this company on a dispute but got the run around. Ellen and JT did not want to help make this right?? Terrible customer service and there was a lot of damage.
User's recommendation: do not use this company to ship anything of value.
1 comment
ID
Location
Manhattan, Illinois
Loss
$2000
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDamaged freight
This is how I received this freight once the packaging came off . Thats not e cee n the side I got it from as you can see on the picture
ID
Location
San Francisco, California
Preferred solution
Full refund
New Reviewer
Delivery
Promised one week earlier, really messed up my schedule with this delay. Seems to be no real concern by the company as to taking any responsibility.
User's recommendation: The pandemic seems to be a systemic excuse these days.
ID
Loss
$400
Preferred solution
Price reduction
HORRIBLE SERVICE
1 - FREIGHT P/U ON THE 9TH ( DIDN'T MOVE FROM ONE HUB FOR 3 DAYS ) 2 - HAD TO SEND MY DRIVER TO PICK UP OUR FREIGHT AND HE ENDED UP HAVING TO WAIT 6 HOURS FOR IT 3 - CUSTOMER SERVICE IS HORRIBLE EVEN WHEN CALLING - GIRLS AND DOC SUPERVISORS ARE RUDE AND UN HELPFUL. IF I COULD GIVE THEM 1/2 STAR I WOULD
User's recommendation: DON'T USE ...GO TO SEFL OR OLD DOM.
ID
Service
Abf Freight System Delivery Service
Cons
- Unreliable
Preferred solution
TRAIN PERSONEL BETTER / BETTER TURNAROUND TIMES
Incompetent
Waited a week for my package they were just holding onto, nothing but excuses everyday. Finally I went and picked it up myself. They are useless.
User's recommendation: Don’t bother.
ID
Cons
- Incompetent customer service
New Reviewer
I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best price. I ended up going with ABF freight based on price. I called and told them what I had and that I had a 3 bedroom house. They stated that I should...
View full review
ID
Loss
$2800
Preferred solution
Price reduction
New Reviewer
I'm so mad with this company you deliver a motor and don't bring a forklift or a lift gate
No forklift or lift gate this is a sad *** business
ID
Location
Carmel-By-The-Sea, California
Preferred solution
Deliver product or service ordered
New Reviewer
Job app
Not sure. Seems I was being considered for a driving job near Sheboygan,WI. Attempted to respond, now nothing?
User's recommendation: Calling takes forever.
ID
Preferred solution
Job offer
New Reviewer
Tracking
Our complaint wasn't with ABF. They don't deliver to my area (out in the forest) and were helping us locate a package they had delivered to the local shipping company who said they didn't have it. They did.....
User's recommendation: They were great.
ID
Service
Abf Freight System Customer Care
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Find another company!!!
They changed my delivery days Never called one hour before the trailer arriving When I wasnt able to be there in 15 minutes they gave me, I was charged $150 without even knowing that My scheduled time to get that trailer was 8am ... it came at 8pm and I took a loss on my helping crew and lost a day Find another company! Dont make my mistake!
ID
Location
Sanford, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDO NOT USE THIS COMPANY, THEY ARE HORRIBLE, DON'T WASTE YOUR MONEY
This company is awful and a scam. They will give you a delivery date and then continue to push it back until they are ready to deliver your package. They will lie on customs to say it wasn't released. They are terrible and hold your packages hostage. At this point, we will reach out to the better business bureau.
ID
Cons
- Horrible customer service
- Unreliable
- Long transit times
Loss
$7400
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSTAY AWAY FROM THESE PEOPLE!!!
Ordered a greenhouse from Amazon. No one was going to be home. I called them to try to change the time. They lied and said they didn't have the package. I called Amazon. They dropped the signature requirement. ABF came to my house, refused to ship because a signature was required. I called again. They could not find the shipment. They lied and said no one from Amazon contacted them and it takes 48 hours to process a signature waiver. They are liars and fools. Don't have anything to do with them.
ID
Location
New York, New York
Service
Abf Freight System Moving Service
Cons
- Unreachable
- Incompetent customer service
- Unreliable
Preferred solution
Have another company deliver the item. Amazon gave me a refund.
New Reviewer
Doesn't follow through
Horrible delivery. Scheduled between 8 and 12, no show and no call. So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again.
ID
Location
Colonie, New York
Cons
- Poor servise
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer
DONT use this company.
I had some freight picked up and expected a 2 day delivery as indicated in their sales materials.... This turned into 8 days... I tracked the shipment expecting it to deliver today, (Friday) after 7 work days in transit. Now it is not going to be delivered until MONDAY.. Talked with a customer service person to try and understand what happened... no luck with that. I asked about reducing my freight bill. He said it wasn't guaranteed.. My interpretation of that is they can deliver it when ever they want. I will not use this company again!
ID
Location
Abbotts Creek, North Carolina
Service
Abf Freight System Customer Care
Cons
- No explanation
- Poor customer service
- Why 8 days versus 2 days for delivery
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction
New Reviewer
Look Elsewhere
Made a long distance move from Wyoming to Kentucky. After price comparisons decided to go with ABF to save money. It was a mistake. We arent professional movers, and we arent spring chickens either, so we hired a local professional moving company to load and pack our truck.
ID
Pros
- Cheaper than competitors
Cons
- Reimbursement rate for damaged items
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Refund the full amount of my damaged items
New Reviewer
Shower wall / tub around lost
Purchased a tub around and Amazon used ABF shipping. That was a mistake on Amazon. They should have used UPS, USPS, or FEDEX. My Item cannot be tracked on ABF website. LOL
ID
Service
Abf Freight System Delivery Service
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Full refund
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i worked for them and they destroy furniture and you don't get reimbursed for the damage